Tempur99 treats your privacy as a genuine responsibility, not merely a legal obligation. This Privacy Policy transparently explains how we collect, use, store, and protect your personal information as a player on our platform in Malaysia.
Important Note: By registering for or using the tempur99 platform, you consent to the collection and use of your personal information as described in this Privacy Policy. Please read this document carefully. If any part is unclear, contact our support team before proceeding with registration.
This Privacy Policy is issued by tempur99, an online sports betting and casino entertainment platform operating exclusively for the Malaysian market. This document outlines our data protection practices and sets out your privacy rights as a tempur99 platform user.
Tempur99 is committed to complying with all applicable data protection laws and regulations in Malaysia, including the Personal Data Protection Act 2010 (PDPA 2010). We take this responsibility seriously, as we believe that players' trust in tempur99 is built on a foundation of security and transparency in the handling of their personal data.
This Privacy Policy applies to all individuals who register an account, browse the website, or use any service offered by tempur99. It also applies to information we collect through all communication channels, including email, live chat, and our customer support telephone number.
tempur99's Core Commitments: We never sell, rent, or transfer your personal information to any third party for marketing purposes without your express consent. This is a core principle we have never compromised since the first day tempur99 began operating.
Tempur99 collects several categories of personal information to enable us to deliver services that are safe, efficient, and compliant with applicable legal requirements. The categories of information we collect are as follows:
Full name, identity card number (MyKad), date of birth, gender, and nationality. This information is required for the identity verification (KYC) process and to confirm that you meet tempur99's minimum age requirement of 18 years.
Email address, mobile number, and Malaysian residential address. This information is used for account communications, transaction notifications, and tempur99 customer support when required.
Details of payment methods used (DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay), deposit and withdrawal history, and financial transaction records. Full account numbers are not stored by tempur99 — only the information required for payment processing.
Betting history, game types played (football, badminton, slots, live casino, e-sports), wins and losses, and tempur99 platform usage patterns. This data is used for fraud detection and our Responsible Gaming programme.
IP address, web browser type and version, operating system, device type, and screen resolution. This information helps tempur99 detect suspicious logins and optimise the user experience across different devices.
Tempur99 collects your personal information through several different methods, depending on how you interact with our platform:
Tempur99 uses the personal information we collect solely for legitimate purposes necessary to provide our services to Malaysian players. These purposes are as follows:
Data Minimisation Principle: tempur99 only collects information that is strictly necessary for the purposes stated above. We do not collect data excessively or retain it longer than required. This approach is central to our commitment to protecting the privacy of players in Malaysia.
Tempur99 does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, there are limited situations where your information must be shared with certain parties in order for tempur99 to operate effectively:
Every third party with access to tempur99 player data is bound by a strict data protection agreement. They are permitted to use that data only for the specific approved purpose and may not use it for any other purpose without tempur99's written consent.
Tempur99 invests seriously in security infrastructure to ensure your personal and financial information remains protected at all times. The security measures we employ include:
While tempur99 takes all reasonable steps to protect your data, no online system can be guaranteed 100% secure against every threat. In the event of a security breach affecting your personal data, tempur99 will notify you within a reasonable timeframe in accordance with procedures required under Malaysian law.
The tempur99 website and platform use cookies — small text files stored on your device — to enhance your experience and enable certain features to function properly. We use several types of cookies:
You can manage or disable cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the tempur99 platform and your overall gaming experience.
As a tempur99 user in Malaysia, you have several rights regarding your personal information, guaranteed under the Personal Data Protection Act 2010 (PDPA 2010). These rights are as follows:
You have the right to request a copy of the personal information tempur99 holds about you. This request can be made through our customer support team and will be processed within 21 business days.
If your personal information on tempur99 is inaccurate or out of date, you have the right to request a correction. Contact our customer support team with supporting proof of the correct information for it to be updated.
For data processing that relies on your consent (such as marketing communications), you may withdraw that consent at any time without affecting your eligibility to use tempur99's core services.
You have the right to object to the processing of your personal data in certain situations, particularly for direct marketing purposes. Such requests will be handled promptly by the tempur99 team.
Under certain circumstances, you have the right to receive your personal data in a machine-readable format so that it can be transferred to another service provider, at tempur99's discretion.
Upon closure of your tempur99 account, you may request the deletion of your personal data to the extent permitted by law. Data required for legal compliance purposes may need to be retained for a specified period.
If you believe tempur99 has failed to adequately protect your privacy, you have the right to lodge a complaint with Malaysia's Personal Data Protection Commissioner or to contact us directly for prompt resolution.
To exercise any of the above rights, please contact the tempur99 customer support team by email at support@tempur99.biz or via 24/7 live chat within the platform. We will verify your identity before processing any privacy rights request.
Tempur99 retains your personal information only for as long as it is needed for the purposes set out in this Privacy Policy, or as required under applicable Malaysian law. The following are our general data retention guidelines:
Once the relevant retention period has expired, tempur99 will securely delete or anonymize your data so that it can no longer be linked to your identity. The deletion process uses methods that ensure the data cannot be recovered.
Tempur99 takes the protection of children and minors from gambling platforms very seriously. tempur99 services are strictly for individuals aged 18 and above only.
We do not knowingly collect or process personal information from anyone under the age of 18. Should tempur99 discover that a user under 18 has registered an account using false information, we will take the following action immediately:
If you believe that someone under the age of 18 has registered at tempur99, please contact us immediately at support@tempur99.biz so that we may take the appropriate action.
Tempur99 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or feedback from players in Malaysia. The date of the most recent update is always displayed at the top of this page.
For amendments involving material changes to how we collect or use your personal data, tempur99 will endeavour to notify you through:
Your continued use of the tempur99 platform following any amendments to the Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you have the right to close your account and withdraw all remaining funds.
If you have any questions, concerns, or requests regarding tempur99's Privacy Policy or how we handle your personal data, we encourage you to contact us directly. Our team is ready to assist and will respond within a reasonable timeframe.
Malaysia's Personal Data Protection Commissioner: If you are dissatisfied with how tempur99 has handled your privacy enquiry, you have the right to lodge a complaint directly with the Department of Personal Data Protection (JPDP) Malaysia, the body responsible for overseeing PDPA 2010 compliance in Malaysia.
At tempur99, privacy is not merely a written policy — it is a daily practice built into every aspect of our platform.
All data transmitted between you and tempur99 is protected by 256-bit SSL encryption — the same security technology used by Maybank, CIMB, and Malaysia's leading financial institutions. Your personal and financial information is never at risk during transit.
Tempur99 has never and will never sell, rent, or transfer players' personal information to third parties for their marketing purposes. This is a non-negotiable principle that forms the foundation of trust Malaysian players place in our platform.
Only tempur99 staff who genuinely require access to players' personal data to carry out their authorised duties are permitted to do so. All access is logged, monitored, and periodically audited to ensure there is no misuse.
Tempur99's Privacy Policy is designed to be fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA 2010). We keep pace with developments in local data protection law and update our practices accordingly.
Tempur99 upholds all seven privacy rights guaranteed to players under Malaysian law — from the right to access your data to the right to have it deleted. The process for exercising these rights is straightforward and can be initiated through our 24/7 customer support.
Unlike many other platforms that bury their data collection practices in dense legal language, tempur99 has written this Privacy Policy in plain, clear English that every Malaysian player can understand.
Privacy Policy: tempur99 protects all your personal information with high-grade SSL encryption. Your data is not shared with any third party without your consent. By using this platform, you agree to Privacy Policy us. For more information on our terms of use, please visit the Terms & Conditions tempur99.